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Privacy Policy

Effective Date: 1st May 2025
Last Updated: 4th May 2025

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Vrooom AI ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Services.

By accessing our website or using our Services, you agree to the collection and use of information in accordance with this policy.

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1. INFORMATION WE COLLECT
We collect the following types of information:

a) Client Information
When you register for our Services, we may collect:

  • Name and contact details (email, phone, address)

  • Business details

  • Payment information (via secure third-party processors)

b) Lead/Customer Data
You may provide us with customer lead data, which may include:

  • Names

  • Phone numbers

  • Interaction history

You are responsible for ensuring this data is lawfully obtained and shared with us in compliance with applicable regulations.

c) Usage and Technical Data
When you access our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of access

This helps us analyze usage trends and improve our Services.

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2. HOW WE USE YOUR INFORMATION
We use the information we collect to:

  • Deliver and optimize our AI chatbot and appointment-setting Services

  • Manage your account and process payments

  • Communicate with you regarding account activity, updates, or billing

  • Provide customer support

  • Analyze Service performance

  • Comply with legal obligations

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3. DATA SHARING AND DISCLOSURE
We do not sell, rent, or share your personal data or customer data with third parties for marketing purposes.

We may share your information with:

  • Authorized employees and contractors, solely for the purpose of delivering our Services

  • Third-party service providers (e.g., payment processors, communication tools) who are bound by confidentiality agreements

  • Legal authorities if required by law, regulation, or legal process

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4. DATA SECURITY
We implement commercially reasonable technical, administrative, and physical safeguards to:

  • Protect against unauthorized access, loss, or misuse of data

  • Encrypt sensitive information where appropriate

  • Maintain secure hosting and access controls

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5. DATA RETENTION
We retain personal and customer data only as long as necessary for the purpose it was collected, or to comply with legal obligations.

Upon termination of Services, we will return all data upon request and permanently delete any data stored on our systems within 30 days.

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6. YOUR RIGHTS
Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data

  • Object to or restrict data processing

  • Withdraw consent for data processing

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at vrooomai@gmail.com.

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7. COOKIES AND TRACKING
Our website may use cookies or similar technologies to improve your browsing experience. You can disable cookies via your browser settings, but this may affect some functionalities.

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8. THIRD-PARTY LINKS
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

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9. POLICY UPDATES
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy with a revised effective date.

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10. CONTACT US
If you have any questions about this Privacy Policy or your data, contact us at:
Vrooom AI
Indiranagar, Bangalore, India 560038
vrooomai@gmail.com

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